An email was sent to us detailing step by step what we needed to do. What a gift and help this is! He walked me through everything and encouraged me to call as often as I'd like. Excellent service! Think the portable help buttons are a great idea. Their phone operators are courteous, experienced and extremely proactive in providing prompt attention and follow through to ensure my dad's safety.I highly recommend Bay Alarm to anyone considering for an elderly loved one. I would highly recommend. My mother could reach out with her arm to push the Help button or could crawl. My mom has accidentally activated her alarm a few times, and they are VERY QUICK to respond. I called and the associate I spoke to emailed me an invoice while we were on the phone. Also, I've added a second unit and easily had the billing aligned with the 1st on a semi-annual basis.More importantly, with testing and accidental alarms, the response is immediate. We've just gotten started but Bay Alarm Medical has been awesome every step of the way! We have not set up and tested the unit yet but that I am sure will be effortless as the instructions appear to be very clear. The rep I spoke with was thorough and knowledgeable. is a result of the inability of the system to store such data and retrieve it. We tested it on a regular basis to make sure everything was working well and it did. Jessica was friendly and courteous as she completed my business. You can’t just send the unit back and stop paying either because they turn you over to collection even when you clearly have attempted to cancel. I have been treated with courtesy and patience [ being sadly short of any technological ability] right from the beginning. The bracelet is worn at night while sleeping. Did not try to oversell me! The person I spoke to was very pleasant, understanding and informative. It was worth the cost. Add in the extremely reasonable price per month and Bay Alarm simply cannot be beat! Then I called because I was concerned about my own phone blocking or mislabeling any calls from their control center in case my mom had an emergency. Have not needed it yet for emergency purpose but did have a question for them and they were very polite, courteous and helpful to me.I have been very happy with my device, have had no issues with it since purchasing it about 6 months ago. We're very grateful to Bay Alarm Medical for helping her when she fell. The pendant he had worked up to 300 feet from the base unit, allowing him the freedom to be out in the yard and still covered. I'm so grateful to all of the customer service representatives and staff. We were Totally Happy with Bay Alarm System. The customer service person was so very helpful and very knowledgeable about the products. Great customer service, Quick Response, and Very Caring. The system is easy to use, easy to install, and the staff is helpful, patient, and knowledgeable. I am moving out of the area and I needed to know if I can continue to use Bay Alarm. I wasn’t sure if they did that but your people were most helpful. True customer service!!! There is an SOS button on … I will continue to recommend you to others and would quickly choose to start service again if the need should arrive again in our family. I called customer service the other night to cancel our service. the EMS arrived just a few minutes before me and right after my niece arrived.Mom suffered a fracture of the upper right humerus and will be in a sling for "many weeks".The over-night aide had left at 7am, the next one was scheduled for noon. In & Away from Home, Widen Your Safety Net I also see that Bay Medical handles putting the info required by the individual into their computers quickly.. Staff is very professional and patient. It was a great help to her. Thus far we as a family are very happy with Mr. Robert's Bay Alarm Medical personal life alert system. Thank you for this service at a great price. I was told to disregard the email. You were collecting money from me for no service or assistance. The pendant/wristband (choose which when ordering) is waterproof and extremely durable. Customer Service was superb, issue resolved quickly, and Mom is wired in now. Bay Alarm dispatchers called 911 and paramedics arrived very quickly. Someone installed it for me but neglected to disengage the old unit.Called customer service and got a great technician named Aron. However, I am confident that it will be. There was great communication through email as to when it was shipped and when Bay Alarm received our paperwork and that it was ok to set up and send a "test" call. I was not expected to wade through auto-attendants again and again to get to customer service. But you still need to be protected at all times. Always answered proptly with any tests we ran on the equipment and customer service has always been pleasant, helpful and responsive. They gave me the number that would appear on my caller-id so that I could add it to my contacts and mark as important so that it would not get blocked. Thank you so much. As well, the customer service department has always been very helpful, just as was the sales staff in determining what system we needed. 3 Devices to Choose From, Ultimate 360° Protection The Bay Alarm system we set up for my Friend worked precisely as they indicated. There was a long hold time, but everything seems to be taking a little longer during this whole covid thing. I have had no issues with any of my equipment and the few times something strange happened, they were on it immediately. Michelle and Margot in Memphis, Thanks for doing a great job!I've spoken with Customer Service on several occasions and had very positive experiences. Well done!C.M.Sanford, ME. I think they should have a better answering machine message stating their hours. My wife and niece checked the signal at several locations on our 1.5 acre property. I would recommend to anyone who has a loved one living alone or at fall risk. Bay Alarm Medical was great. I’ve only had this alarm for less than a day. Phew! She was very patient and understanding of my situation. Have used Bay Alarm service for my elderly dad for over 2 years now. Your monthly subscription price will never increase. However, that doesn’t mean you have to pay it. All the gentlemen I spoke to (Sean, Anthony, Zach) were courteous and worked efficiently to solve my problem. Easy setup and ease of use. He explained the process and price as well as how the cell issues can affect the lines. The Bay Alarm system we set up for my Friend worked precisely as they indicated. Having this system definitely gave us peace of mind whenever Dad was alone. I WOULD LIKE TO GIVE 5 STARS BUT THE RESPONSE TIME FROM SIGNAL TO ACTUAL ANSWER IS TOO LONG. Very rarely is everyone to helpful.Thank you. We were notified of a low battery on my mother's pendant. My family is very thankful for Bay Alarm! After reviewing my first choice of plans I decided to make a change and called a second time. Bay Alarm initiated the emergency call list and also called local EMS. I was very pleased with the help and told them i wold get back to them after I did some looking into making that kind of change.All of your people that respond to my “button call” monthly are very pleasant and helpful.. I’m very happy with your service.Pat Lewis. Fully recommend this company. It is a bit sensitive, but we are happy we made this choice. Rico was very knowledgeable and kind. I'm impressed with how very nice and helpful everyone I've spoken with. Thank you for the excellent service. Our Standard Help Buttons are designed to last up to 5 years without any recharging. I had accidentally ordered 2 lanyards when i meant to order 1 lanyard and 1 wristband (grandpa didn't want to wear "necklace"), upon seeing my mistake I called customer service and they immediately took care of it once I got a hold of them. The represent was very patient, clear speaking and had a sense of humor to go along with mine. She refused to use it so I called the company to tell them I would have to return it. All was well. We have recommended Bay Alarm Medical to many of her friends and my friends who are in need of this type of service. Shawn called me back because the wait time was long and helped me test our system staying with us through the entire process explaining what to expect. Staff is very professional and patient. | Privacy Policy, Complimentary Face Mask for New Customers, © 2020 All Rights Reserved. HOWEVER!! And, also, I am contemplating not having a land line when I move, so I needed to know all the ramifications, etc. Thank you Bay Medical! We usually did a test on it every couple weeks, it worked great. John, the customer service rep who helped us, was very good and eager to help. The operator on the other end of the system was very patient. She is independent and lives alone, but has the typical age-related problems all people have in their late 80s. It was set up in a central part of the house, and could be heard thoughout the house. I felt very happy they provided my family with a sense of security that mom was never alone if an she needed medical care. The time it was triggered by accident everything worked as it should. They gave me the number that would appear on my caller-id so that I could add it to my contacts and mark as important so that it would not get blocked. Cost is often the first concern among seniors when choosing an emergency monitoring system. Fastest way to get help sadly is to call select opt new customer ans answer that explain need help with tech not answering or call back.if it has been over 2 hrs. Bay Alarm Medical | 493 abonnés sur LinkedIn | We aspire to be the world’s best company that empowers humans to live a safe and healthy life. Talked with Julia today - terrific experience! Apparently there is no end date on that, so if they keep saying they have not received the equipment, we are stuck paying them forever, for a service we are obviously not using.This is no way to run a business. I called today to make sure the alarm was set up correctly and prepared for my fathers use. When we had to move mom to an assisted living facility they made cancelling the service very easy. We tested the unit while he sat in the background listening. Called up and Jessica helped me very seamlessly. I certainly will investigate using the services of another company before I would enter into another agreement with Bay Alarm Medical. Helpful people gave us information we needed and guided us to the ordering step. I am very confident of it. I would highly recommend. All the contact agents during the setup process were also polite and patient, outlining expectations in an easy to understand manner. He was professional, polite, knowledgeable and patient. Couldn't have been easier! They can see it is unplugged, but they say until they have received the equipment, you have to keep on paying. Great outfit! Julia helped me identify their GPS service to cover my needs. I don't like to do that because I don't know if I will be available when they call back. What I liked about it when I made my choice of which service to use, is she didn’t have to charge it like some units have to be. Ordering was easy and even more helpful people made sure we got exactly what we needed. Mom never had to use it, but it was a good feeling to know she had it as a necklace, (it also comes as a bracelet) if needed. I found that the people who work for Bay Medical are very well informed and polite . We returned a call to Bay Alarm and were walked through checking the unit, verifying the problem and ordering the replacement while being assured that the unit was fully functioning and would be until we received the replacement unit. They give you a lockbox with a code & we put a key inside in the event EMS ever need to gain entry We’ve had Bay Alarm for 3 years. In order to get reimbursed from the insurance company I needed and invoice for the services you provide. I look forward to excellent use of this alert system. The Bottom Line Bay Alarm Medical … Thank goodness we haven't need their services in an emergent type of situation, but working with them has been a breeze. I really appreciate Bay Medical. The person I spoke to was very helpful. I HAVE BEEN WITH BAY ALARM FOR SEVERAL YEARS AND FEEL THEY ARE REALLY A GREAT COMPANY. Everyone I have spoken with at this company is incredibly patient and nice. Initialization instructions were very easy to follow. We were talking to a rep within 30 seconds! Their response times are excellent, and their tech and customer service representatives go above and beyond being helpful in resolving any issues that arise. I am less anxious when I call her every morning and the phone goes over three rings. Finally today a Rep called back and took care of all my questions. My experience with Bay Alarm Medical, at this point, is purely online. The cost was inexpensive compared to others and had more to offer. Right now, I am wondering why I initially chose Bay Alarm Medical for the services I needed and was looking for. I told the operator what I was doing and she asked me a few questions and that was it. Our emergency buttons are designed to be lightweight, comfortable and most importantly, 100% waterproof. Bay Alarm Medical &. I could hear the Rep. but he could not hear me.. Asked the needed questions quickly and efficiently, was very kind and cordial and professional, as well. Totally worth the money. Quickly found out that the billing method on file had expired. Having this system definitely gave us peace of mind whenever Dad was alone. Each piece of equipment is UL Certified. I just can't measure the relief and gratitude I feel, knowing that Mom is no longer alone during my workday, and I can count on the Bay Alarm Medical system to bring her the help she needs in case of an emergency. I spoke with Alexis, and she was prompt, courteous, and professional. Testing the unit once plugged in was simple,quick, and easy BUT suggest you have someone to help other than your elderly recipient. It was very easy to order my dad's Bay Alarm Medical system online. After a long wait on the phone to update my account, Jessica did a great job! Valentino did a fabulous job with helping me get the account squared away. Bay Alarm Medical offers two in-home systems, one which requires a landline connection and one which uses 4G LTE to connect with the emergency monitoring center. I wasn’t sure if they did that but your people were most helpful. Ensure Mom & Dad's Safety, Mobile 24/7 Protection Customer Service is always wonderful when you need some help with easy set up. "Bay Alarm Medical takes a very hands-on approach to customer service. Bay Alarm representative Rachelle was very helpful. Like everyone else, upcharges for added features can send your fee right up there, but if it is something needed, the cost is nothing. My mother has been using Bay Alarm Medical for years and the system has been a lifesaver, literally. It brought such peace of mind. Set-up was simple and even the first call made by a just toddling great-grandson resulted in some laughs when Bay Alarm called to check on our parents. I called them to help me set up the necklace part and extra help buttons. Very happy! | Privacy Policy, © 2020 All Rights Reserved. A month ago it suddenly went off. Every question I had, she able to answer clearly. Get answers about our medical alert systems and rate plans before you buy. I'm impressed with how very nice and helpful everyone I've spoken with. I would recommend Bay Alarm Medical for anyone needing assistance. Called and the tech person did an excellent job leading me through the set up process. Well a little while later the ambulance service was at my door and my son and daughter were frantically calling me so the moral of that story is the system really does work. We have not set up and tested the unit yet but that I am sure will be effortless as the instructions appear to be very clear. Unfortunately we no longer need their services and the return process and termination process was once again courteous friendly and easy. The rep I spoke with was thorough and knowledgeable. Minor technical issue on setup. Bay Alarm Medical's best recent discount code was their 28% off discount code. Over this time he has activated his alarm multiple times, including several falls in which his pendant sensor alerted the Bay Alarm to call, and subsequently send EMS.This company is awesome . After that he had me go to different rooms in the house to make sure I didn't have any dead spots and could alert from every room. He has worn the pendant and also had the manual alarm button to use with one touch. We tested it. Many thanks and much appreciation for the great work you do! Very professional. I feel confident my parents have the tools they need in an emergency. I was looking for additional information for a family member. Their call center for my Elderly mother to call in emergency always answers promptly. I think they should have a better answering machine message stating their hours. The reps have all been very polite and helpful. Purchase a second button and we’ll provide free monthly monitoring for it. Tested the necklace yeah it doesn't work. Customers love Bay Alarm Medical, but don't just take our word for it. However, they are very service oriented and handle the changes smoothly and promptly. I called Bay Medical to find out about changing my service from using a land line phone to a cell phone. We feel much more secure now that the system is set up, and we are more confident in my mom's ability to live independently with the Bay Alarm people just a touch of a button away. I will not use them in the future because of the difficulty in cancelling when the time comes. I expected this email, was surprised it took several days to arrive and was not prepared to deal with it while the actual move was in-progress. We unplugged the equipment and mailed it off weeks ago. I bought Bay Alarm Medical for my 86 year old mother who was living alone. She spent somewhere between 20 and 30 minutes on the phone with me. John, the customer service rep who helped us, was very good and eager to help. Then I needed to order additional HELP buttons for my father’s home. I am less anxious when I call her every morning and the phone goes over three rings. I was a complete novice on this subject before our conversation; doing it for someone else was equally challenging. I have been with Bay medical for about two years and a couple of weeks ago I inadvertently set the alarm off. I think the young man I spoke with was named John. Very quick response time. If you call during their hours they are very helpful. Unfortunately, my husband didn’t comprehend how to use it. We got this system for my mother in law to use and have been very impressed with the representatives that we have spoken with on two different occasions. So now I have to call them again and see how long it will take to replace the one I have that doesn't work. I waited for a long time and so I thought I would have better luck if I called in the morning hours. Testing was easy and associates always so friendly. They were also very good at contacting me to let me know what had happened. I ended up placing an order, and love the fact that I can return the product within 30 days, if it doesn't end up being right for me. Monitoring Center equally superb (spoke with them twice during the set up tests), amazingly quick and responsive. Highly recommend. Additionally, the $79 purchase fee for Bay Alarm Medical's mobile device may be a turn off for seniors not interested in making a larger upfront investment. You helped save a very special loved one from congestive heart failure. The features were equivalent to much more expensive operations. Think the portable help buttons are a great idea. Bay Alarm dispatchers called 911 and paramedics arrived very quickly. She has more confidence knowing someone is there for her 24/7. She professionally answered a few other questions I had. Two Bay Alarm representatives walked me through the trial plan application, both were helpful. The few times that she has pressed her alarm button, the representatives were extremely helpful and help was on its way. Bay Alarm Medical provides great customer service and a variety of product options to meet your needs. My customer service rep was wonderful. She has more confidence knowing someone is there for her 24/7. Julia was patient, thorough, and very knowledgeable about their product offerings. I will be certain to tell anyone I can about your company. 24/7 MONITORING With Bay Alarm Medical, you’ll have the peace of mind of always being able to contact professional help, any time of the day or night. Thank you. I would highly recommend BAY MEDICAL! Thank You! The pendant he had worked up to 300 feet from the base unit, allowing him the freedom to be out in the yard and still covered. It’s often hard to remember to keep your button on or take it with you to the bathroom in the middle of the night. It would have reassured me that they just weren’t engorging my call. Oh and it had shipped and should be there today. My two daughters have expressed their relief that I will be well taken care of in an emergency. Bay Alarm Medical's top competitors are Life Alert is a Personal Emergency Response, Medical Guardian and MobileHelp. It was comforting knowing that there was someone there to help her at the push of a button. I called to update my billing information after losing my debit card. Contacts were notified quickly as well. When I ordered for my parents they made it easy to send the materials to them and bill me. And mine ! To date I have not had to use it, but am sure if I need to there will be someone there for me. I'd like to encourage those people who are considering Bay Alarm Medical to take the time to review the appropriate videos as they answer typical questions, discuss paperwork and billing, and provide easy-to-follow installation instructions. Got it opened it up had everything except.... how to set it up. I highly recommend them!!! He explained the procedure for powering down the unit in a very clear and thorough way. I got all confused trying to sign another cell phone into the Caregiver app. You helped me set up service for my 90-year old father and his elderly wife who live in another state; your staff made the process quick and painless. Called and they sent a replacement unit that I received by Monday and it works fine. I would definitely recommend! I will have to continue to pay the monthly fee even though I am not using their service.The alternative would be to permanently discontinue the service and return the equipment (which would be difficult in my present situation).So change my 5 star rating to 2. Many necessary topics that we would not have thought of were broached delicately. All was well. Personalize your help button with our Bella Charm collection. It's been tested and works perfectly! For that I especially thank you! Police + an ambulance were dispatched when needed. It's been tested and works perfectly! The few times that she has pressed her alarm button, the representatives were extremely helpful and help was on its way. The in-home base station has a range of 1,000 feet and a 32-hour backup battery, and the included wearable help button is waterproof and showerproof. See Bay Alarm Medical's revenue, employees, and funding info on Owler, the world’s largest community-based business insights platform. process and answer our questions. Bay Alarm is fabulous. Rico was very knowledgeable and kind. And, they go the extra effort and notified all others in the phone tree that we had activated the alert.Many thanks for the peace of mind you provided. I have only been using the Bay Medical Alarm System for about three weeks now. Customer service as been excellent and very patient ansering all my question for a home alert system that I bought for my mother. Therefore, I was paying my monthly charge for no benefit to me. We’ve only had service for a couple months (for my mother), and couldn’t be happier! The test calls were very reassuring to both mom and myself. Everyone I have dealt with has been experienced, pleasant and ready to help. Each charm is unique, handcrafted, and made in the USA. Bay Alarm Medical is an outstanding service and their equipment is top notch. Highly recommend this company. Tested all the extra 4 buttons worked great. We've had my Mom's unit for almost a year now, and every time I need to deal with their customer service I am more confident that I made the right choice.The people that respond when my Mom has pushed the button, as well as the customer service reps that I have dealt with are exceptional at what they do. Bay Alarm Medical offered us many more years of independent living for my mother in her life. Our wall buttons were designed as a safety measure for these situations. Thanks to all at Bay Alarm Medical ! When I called and told them I was confused because I hadn't even gotten notification that it had shipped. This company provides top notch medical alert equipment as well as flexibility in products and payment terms to meet just about anyone's needs. We received our device yesterday and it was very easy to setup and test. Going on a vacation? I got all confused trying to sign another cell phone into the Caregiver app. They are always available to answer questions and respond to our needs. She went through the different ways I could get a new pendent at the lest expensive cost. All of the wearable devices offered by Medical Gu… I just can't measure the relief and gratitude I feel, knowing that Mom is no longer alone during my workday, and I can count on the Bay Alarm Medical system to bring her the help she needs in case of an emergency. They have been true to their reviews! The alert personnel were very friendly, kind and professional when dealing with my mom when she would inadvertently press her alert button. I called customer service the other night to cancel our service. Had a little bit of a problem setting it up. We have recommended Bay Alarm Medical to many of her friends and my friends who are in need of this type of service. Customer Service was superb, issue resolved quickly, and Mom is wired in now. Thank you all for what you do! For any question, give them a call. There are no upfront fees, installation costs, or contracts. Bay Alarm Medical's best coupons are also easily available there. Had one question today and it was answered very quickly and professionally. Then I needed to order additional HELP buttons for my father’s home. Customer service was awesome and easy to communicate with. Bay alarm helped keep my father in law home for five years, giving us the security of knowing that when he fell he would be just minutes from getting the help he would need to get back on his feet again. I was able to communicate with them even when outside of my house, etc. The plus for my Mom was that the alert device, whether on the wrist or around the neck, was small and easy for her to use. I was looking for additional information for a family member. I called to learn about Bay Alarm's Medical Service for my Sister and was very lucky to speak with Jacky who was very helpful! Great experience! Thank you for providing this for people. I highly recommend Bay Alarm to all my friends who are looking into a medical alarm system. We returned a call to Bay Alarm and were walked through checking the unit, verifying the problem and ordering the replacement while being assured that the unit was fully functioning and would be until we received the replacement unit. Customer service was great! Bay Alarm is a priority. Very thorough.I even commented that everyone I had dealt with from Bay Alarm Medical seemed like they had gone through a”Disney Training”. We unplugged the equipment and mailed it off weeks ago. It wasn’t GPS but when she went out, then she had her cell phone with her. Very good service! Well done!C.M.Sanford, ME. From customer service to responding to emergencies, we were impressed. Tested it worked great. While testing every operator did a fantastic job of making sure I was not in the middle of an emergency.. Secondly, I wanted to change one of the individuals to be contacted before 911 if an incident occurred. He was patient, kind, and engaging, asking about our trip. They called back shortly after and I was able to clarify the information I needed. Bay Alarm was Perfect for our Mom, while she needed it. I pushed the need help and within 15 seconds some one was on the line to help. The cost was inexpensive compared to others and had more to offer. Thank you so much! He even had me push the help button so he could check to see if the change of address went through. Need help? Her explanations were detailed and by the time the call ended, I felt very comfortable that I knew what to expect when I move. In the end, I was able to purchase the Bay Alarm Medical system for my 94 year old Aunt. For the many false alerts, they acted professionally and promptly. Kudos to you folks! Talked with Julia today - terrific experience! Everyone was fabulous. She will no longer need this as it will be provided in that facility. Well a little while later the ambulance service was at my door and my son and daughter were frantically calling me so the moral of that story is the system really does work. I received all the proper equipment and their customer support personnel were very courteous and helpful in verifying my access to their service. Bay Alarm is the best medical alarm company. I spoke with Nicole, who was very friendly, patient, and competent. Bay Alarm Medical’s prices are comparatively lower than other brands.
How To Cut For Summer, Extra Virgin Coconut Oil Benefits, Gorilla Max Muscle Builder, Pedigree Country Stew Dog Food, Chase Credit Card Application Verifying Your Information, Bds Fees In Kerala 2020,
